Reflex Tuning Employee Spotlight: Mike Ackerman

Reflex Tuning Hooksett NH


At Reflex Tuning, one of our top priorities is giving our customers the best possible service on their Audi and Volkswagen vehicles. And one of our technicians, as well as the shop foreman, Mike Ackerman, is a great example of this high standard of quality and work ethic. So, we thought it might be nice for more our customers to get to know Mike a little better.


Heather: Hey Mike! Thanks for taking the time be a part of our segment. We know you’re a busy guy!Audi Service Hooksett New Hampshire

Mike: Not a problem, I’m glad to be here.


Heather: So, let’s start with some background, how long have you been working at Reflex Tuning?

Mike: Since 2012, and it feels like just yesterday I was getting started.


Heather: Wow, I can’t believe it’s over five years! Now, tell me again, where are you from originally? And when did you start working on vehicles?

Mike: I grew up in Merrimack, NH. And I started really getting into working on vehicles when I was a freshmen in high school. But I have always enjoyed working with my hands. Building, fixing stuff has always been a part of my life.


Heather: That’s great, and I am not surprised to hear that. Now, I know many of us are wondering. do you have a personal favorite vehicle of all time?

Mike: Yes, I do. Well, two. It’s a toss up between the Volvo 240 and the 2004 Volkswagen R32, and actually the 2004 Volkswagen GLI. All of which I have previously owned. I especially love the Volvo 240. It’s a classic bullet proof car that is easy and can be fun to work on. Decent fuel economy too. And that boxed body is so unique.


Heather: Very nice. Yes, 2004 was a good year. What about your spare time? What do you like to do?

Mike: Ice hockey. Hunting. Traveling. This year I tried maple sugaring for the first time. I have made 10 gallons so far this year. I find it really relaxing, and having an almost unlimited supply for myself as well as friends and family is pretty cool.


Heather: Those sound like some fun hobbies! And is there a specific repair here that, at first was difficult, but now you enjoy doing?

Mike: Hmm. That’s a good question. I would say the timing chains on the 2009 Audi A4. Those timing chains were a bit trying at first. Sometimes a brand new repair can be tough to wrap your head around. But now, after quite a bit of practice, it’s one that I feel good about every time. It’s become somewhat of an art form. Often, there are so many little things that add up that can extend the life of the newly replaced automotive part. It’s services like those that make you really appreciate Audi and Volkswagen engineering.


Heather: Nice, thanks Mike. And how has Reflex Tuning? How have has the shop helped with career development?

Mike: Reflex has provided me with all the tools and information I need to succeed. By working on these two brands specifically allows me to expand my knowledge and skills everyday as new technology develops. Five years in, and I feel like I am always learning something new. The team is great. In automotive repairs, it’s important that you can count on the people you work with, and I’ve definitely found that here. 


Heather: What do you like most about Reflex Tuning?Audi Service Volkswagen Repairs Hooksett NH

Mike: Lunch… just kidding. Helping our customers and utilizing my knowledge. I know it’s a great feeling when you can trust the people working on your vehicle. I have heard quite a few stories over the years of people unhappy with a repair that had gone wrong. I want our customers to walk into the shop knowing they will receive great service as well as honest recommendations to optimize the lifetime of their vehicle.


Heather: That’s great, and remind me? What is your role at Reflex Tuning?

Mike: I’m the head technician and shop foreman. We all do what we need to do to make things run smoothly. From taking out the trash or giving a customer a ride, to 2004 Audi timing belts. I make sure every repair goes as planned and we enjoy the work we do.


Heather: Sounds like a solid plan to me. Okay and how about, what is your favorite food? And least favorite!

Mike: Pizza from Espesso in Nashua is my favorite.  Going to have to say no to mustard. 


Heather: Ha, okay and what about you would surprise people if they knew?

Mike: I am married. Most people that hear that seem pretty surprised when they find out.


Heather: Here’s one more. Which three words would you use to describe Reflex Tuning?

Mike: Hmm, that’s a good one. I would say honest, unique, and… unparalleled. By now, we’ve gotten to know these cars really well. And I always strive to service a vehicle in the manner that I would expect on my own vehicle. I also know that the rest of the team feels this way, it’s somewhat developed into this culture of proficiency. And it’s only gotten better over the years. I’ve heard the stories about repairs gone wrong, or shady sales. And it makes me feel good to know that Reflex Tuning is of a totally different caliber of service than what you see at most other shops. 


Heather: Thanks Mike, we really enjoyed getting to know you over these years, and even better in this conversation. We are looking forward to working together to continue to provide our customers with the absolute best Audi and Volkswagen service in New England.

Mike: Thanks Heather.



One of our main priorities at Reflex Tuning is to consistently provide excellence for our customers. And in the 5+ years we’ve worked with Mike, we have that this is also an important focus for him as well. If you’ve visited us in the past, we hope you will consider providing us feedback, either on Google, or Facebook. We hope you enjoy getting to know Mike as much as we have.


How often should I change my air filters on my Audi or Volkswagen?

Changing the air filters in your Audi or Volkswagen is simple yet an important maintenance item that should be done every 20,000 miles.


Why should I change the air filter on my Audi or VW?

Audi and VW engines require a precise mixture of air and fuel ratios to run properly. The NH and New England climates are very extreme compared to other parts of the country. We have a lot of dirt, dust, and pollen year round. These particles become trapped inside your filters which cause small blockages. Overtime these blockages can become severe. Small critters such as mice love to make their homes where these filters reside. Take a look at our video to see what a nice mouse home looks like in an Audi A4 engine air filter box.

By changing your engine air filter every 20k miles will ensure that your engine is running properly and you are getting optimal fuel economy. The cabin air filter should also be changed every 20k miles. This is the filter that filters the air that you breathe in your car. Have allergies? When was the last time your filters were changed?

Happy Birthday Travis!

A big Happy Birthday to one of our Audi/Volkswagen technicians Travis. We always celebrate employees birthdays by ordering a special lunch.

Travis having Canadian roots….he wanted Poutine! Thanks Chez Vachon in Manchester NH! Everything taste better with bacon right?


Check out the Reflex waiting room!

Check out our awesome waiting room! We just added a new espresso machine to replace the use of K cups.
Watch the video or feel free to come by with your Audi or VW and enjoy the comforts of home!

Sometimes we find strange things when working on our customer’s cars.

But this morning, when we were doing a New Hampshire state inspection on a Volkswagen Passat. Upon checking the upper control arms in the passenger side wheel well we found something we have never seen before. Watch the video to see what we found!


Reflex Tuning’s 2017 Resolutions

The new year is here! And for 2017, the team over at Reflex Tuning asked a few customers, as well as ourselves, “What resolutions can ensure 2017 is a even better year for our vehicles?”

We got a few great answers, and decided to share our favorites.

1. Consistent Oil Changes

This one was the most common, probably because it is often the most forgotten by drivers. Regular oil changes are one of the best ways to make sure your Audi / Volkswagen runs strong for as long as possible. Every vehicle has its own oil change schedule. If you’re wondering what is best for your Audi or VW, let us know and we are happy to help you schedule service intervals to keep your car running well. 5,000 miles for a gas motor is what is recommended for an oil change interval.

2. Keeping Things Clean

Salt and sand are helpful for keeping the roads from freezing, but they are not so nice to our vehicle’s body. We know this, but more often than not, we find ourselves praising warm winter days of rain to clean off our cars. But that doesn’t quite cut it. A thorough car wash will do the trick, and leave your car looking like new! We recommend going to non-touch facilities, as they are much less likely to leave any scratches or damage the clear coat on your car. We have a few favorite local spots we prefer to bring our vehicles, let us know if you’re looking!

3. Hands-Free Driving

Put the phone down! Not only is it now New Hampshire law, but distracted driving can be dangerous. We highly recommend purchasing a phone mount for your car. They can be cheap, and really helpful. Here’s one that just clips into a vent and uses a magnet to keep your phone mounted.

Did we miss anything? Let us know you’re ideas for a better 2017 for your Audi / Volkswagen. We want to help you keep your car on the road for a long time to come.

$25 off your December Audi/VW service! NH Food Bank Promotion

$25.00 Off Your Audi or Volkswagen Service

Reflex Tuning is offering Audi and Volkswagen owners the chance to support the NH Food Bank and receive $25 off any service during the month of December.

Bring a minimum of 3 items from the list bellow in when your car is being serviced to receive $25 off.

For every item that is donated we will also donate $1!



Free Rental Cars At Reflex Tuning

Lately we’ve been getting a lot of new requests for rental vehicles!


If you would like to use a rental vehicle while you have your Volkswagen or Audi serviced, just let us know when you are making an appointment. We’ll make sure there is one available for you. And if there isn’t a vehicle available at that moment, we can help you schedule your service accordingly. We encourage our clients to maintain scheduled checkups, either by mileage or timeline.

Currently, we have a few new options for rental vehicles. We service and maintain these Volkswagen and Audi vehicles so that they will operate for a long time to come. All we ask is that you bring them back with a full tank of gas.

We definitely save more in the long run by catching problems early! It’s important to us that you are confident and happy in your Audi or Volkswagen, as we too appreciate the performance and utility of these vehicles.

If you’re interested, check us out on Instagram! Follow us for updates around the shop, Volkswagen and Audi photos, and more!

November Promotions for your Audi and Volkswagen!

Continental Tire Promotion:

Hello fellow Audi and VW owners! Continental tire is running an awesome promotion right now where you can receive a $70 Visa gift card when you purchase 4 Continental tires! This promotion is good through the month of November. If you are thinking about snow tires are new all season tires before the winter….please take advantage of this.reflex-tuning-audi-vw-tires-and-alignments-in-nh

Audi or VW Alignment Package

We offer several alignment packages that you can choose from. We offer this year round. We offer a three year or lifetime alignment package. If you choose one of these you will receive a free alignment once a year or 15k miles which is what we recommend. We will also perform a complimentary alignment in the event we replace any suspension components that would require an alignment afterwards. Please call for more information.


Castrol Oil Change Promotion

By using Castrol Edge 5w-40 your Audi or Volkswagen will last….pretty much forever if you maintain it properly. This month Castrol is offering a free Bluetooth speaker with your purchase of an oil change from us. We recommend 5k mile oil change intervals.


October is Fall Car Care Month


The Fall weather is here in New Hampshire!

As the weather cools it is extremely important to make sure you and your Audi or Volkswagen is ready for the colder temperatures. The New England climate can be extreme. It is known to be unpredictable, from very hot to extremely cold. This swing in temperature and change in seasons can put a lot of stress on your car and the parts that keep it going. This is why it is critical to stay on top of your scheduled maintenance not only now but throughout the entire year.

What Should I Have Checked?

Air filters

Remember this past Spring? All that pollen that was all over everyone’s cars? It basically turns it green. Well, that pollen gets trapped in your vehicle’s air filter, which filters air into the engine and can become clogged. The pollen also gets stuck in your cabin air filter, which filters the air you are breathing inside of the car. These two filters should be changed every year or 20k miles.


The fluid that is used to cool engine has a freezing point because it is made up of mostly water. We can test the freezing point to ensure your vehicles antifreeze levels are within specification. This is especially important when going into the colder season.


Engine oil

Not all synthetic oils are created equal. Your Audi or VW requires a specific grade and specification of synthetic oil. Using the incorrect oil can lead to premature engine wear and costly repairs down the road. Using too heavy of a weight of oil in the winter can cause the oil too become too thick leading to engine issues.



As your car’s battery ages it may become sensitive to the cold weather and may not want to start. The last thing we want is for our customers to have to deal with a dead battery! Typically we recommend replacing your vehicles battery every 5 years. Like with all replacement parts on Audi and VW… brands and quality count with this one!


Washer Fluid

Something so simple! If you have some in your car that is left over for the summer…chances are it may freeze in the winter! Let us top you off for free with our bellow freezing grade. (Quick Tip: DO NOT USE ORANGE RAIN-X washer fluid. It’s known to ruin the washer level sensor.)


Wiper Blades

Your vehicles wiper blades should completely clear the glass with each swipe. Blades should be replaced if there are any streaks left behind. Any streaks in the winter will freeze and cause buildup on the windshield. We stock most Audi and Volkswagen specialty wiper blades!


Emergency Road Kit

It is always a good idea to carry a few items in your car at all times year round, but especially during the winter moths. Some items to keep: External battery charger for your cell phone, water, non perishable food, blankets, hats, gloves, jumper cables, flares/triangle, snow shovel, ice scraper cat litter/sand for traction, and a first aid kit.


At Reflex Tuning, we want to help you stay safe on the road.
For the month of October, schedule an appointment and use the Coupon Code: FALLTIME and save 25% off a set of new wipers!